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FAQ

Welcome to Favor’It Collections! Your “It!” shop for gifts and souvenirs!

Please take time to browse through our frequently asked questions. Some of your questions might be answerable already by referring below.

What are my payment options?

Payment is thru BPI, Western Union, LBC or Cebuana Lhuiller. Other payment options will be made available per buyer’s request. 30% downpayment is required for all items.

What is the currency for all prices?

All prices listed on our website are quoted in PHP (Philippine Peso) only.

What are my shipping options?

Items will be shipped via JRS or LBC or Victory Liner if applicable. Items will be shipped the same day or the next day after full payment is confirmed.Meet-ups are available as per buyer’s request within Quezon City only with handling fee of Php150.

Will I receive a shipment confirmation?

Once your order has been processed and is ready to ship, you will receive a message or e-mail containing the tracking numbers which will allow you to track your orders on couriers’ corresponding websites. Please ensure to provide the correct name of recipient and billing address to avoid loss of orders.

How long does it take to receive my order?

Some items (the not so popular and top selling) are for pre-order, lead Time is 5-6 weeks.

What is your return policy?

All items are strictly inspected before shipment. No return and exchange of orders once confirmed.
Damage on goods while in transit is no longer the responsibility of the seller. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.

Does the price of each items includes shipping fee?

Buyers will shoulder shipping expenses. Shipping rate will vary depending on the bulk and weight of order, and place of delivery.

What is your minimum order?

Our minimum order is 50 pieces/set per design for towel souvenirs and items that are on hand and, 100 pieces for pre-order or request items.

Do you offer discounts?

We offer discounted price for orders 100 pcs and above. There will be an additional Php 5 for customized tags/ribbons.

How do I cancel my order?

In case of cancellation of order, the buyer forfeits the down payment made.

What is Favor’It Collections Privacy Policy?

Favor’It Collections is committed to protecting the privacy of our customers and using information responsibly. Please be assured that Favor’It Collections respects your privacy. Any personally identifiable information we collect from you is used to help us communicate with you and is never sold or disclosed to outside parties.